Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Practice Exam 2025 - Free Dynamics 365 Customer Service Practice Questions and Study Guide

Disable ads (and more) with a premium pass for a one time $4.99 payment

Prepare for the Microsoft Certified Dynamics 365 Customer Service Exam. With multiple choice questions and detailed explanations, enhance your knowledge and ace your certification!

Start Multiple Choice Practice Test

Start Flash Cards

NEW: Simulate Exam Environment

Find the option that is right for you!

All options are one-time payments. We do not do recurring subscriptions.

$4.99

Premium pass

All the basics to get you started

Ad-free experience
View your previous attempt history
Mobile app access
In-depth explanations
30 day premium pass access

A one time fee for 30 days of premium access

$14.99 ~~$19.99~~

Bundle (Best value)

Everything with the premium pass and the digital study guide

Everything included in the premium pass
Access to the PDF study guide
6 months of premium pass access
Priority support

A one time fee for 6 months of premium access

~~$9.99~~

Digital PDF study guide

For those that prefer a more traditional form of learning

Available for instant download
Available offline
Comprehensive content
Detailed explanations

Prefer to practice for free?We have a forever free ad-supported tier

FAQs

What is the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) exam about?

The MB-230 exam evaluates your expertise in implementing solutions that manage customer service engagements in Dynamics 365. It covers topics like customer service configuration, managing service requests, and analyzing service performance, which are critical for any customer service consultant.

Go ad-free & more with Examzify Plus

What can I expect in terms of job opportunities after passing the MB-230 exam?

After passing the MB-230 exam, job opportunities abound in roles like Customer Service Functional Consultant. These professionals can expect a salary of around $70,000 to $110,000 per year, depending on experience and location, making it a lucrative career choice.

Start multiple choice practice test

What study resources are recommended for the MB-230 exam?

To prepare effectively for the MB-230 exam, consider exploring online resources and study guides. There is a wealth of free Dynamics 365 Customer Service practice questions available, and platforms like Examzify are excellent for honing your knowledge and ensuring comprehensive exam readiness.

Dive in with Examzify Plus

How can I prepare for the practical scenarios on the MB-230 exam?

Preparing for practical scenarios on the MB-230 exam involves understanding how to implement customer service solutions in Dynamics 365. Leveraging case studies, utilizing simulation tools, and working through real-world scenarios can enhance your practical understanding significantly.

What is the format of the MB-230 exam, and how many questions can I expect?

The MB-230 exam typically consists of 40 to 60 questions, a mix of multiple-choice and scenario-based queries, designed to assess your understanding of customer service in Dynamics 365. The exam duration is usually around 120 minutes, allowing you to demonstrate your proficiency.

Learn More